Refund Policy

• We have a free 14-day return policy, which means you have 14 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

File a New Return

1. Review return policy below.
2. Have order number and email address ready.
3. Start a return by clicking here.

How can customers return your products?

• By mail

What is the restocking fee?

• No restocking fee

How Will Customers Get the Return label?

For defective products: In the box
For customer remorse: In the box

The product conditions that we allow for returns:

• New:

If you find your product defective please contact us by mail: help@zoelifeu.com With photos of the defective product.

• Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: help@zoelifeu.com. We will process the free exchange.

• Change of mind:

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

• Cancel the order:

We usually ship immediately the orders,

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.

Ship Returns To:

PO Box 370710

Miami, Florida 33137, United States.

Unauthorized Returns and Worn Garments

• Store credit will not be issued for unauthorized returns. To avoid this from happening, always file a return.
• If we receive a worn garment back from you, your return will not be processed nor will your used garment be returned to you.

Final Sale

• All merchandise on sale or promotion cannot be returned.
• All clearance items cannot be returned. No Exceptions.

Return Policy

You may return eligible item(s) for store credit within 14 days of purchase.

• All merchandise must be returned within 14 days of receipt.
• All merchandise must be unworn, unwashed and in the original packaging.
• It may take 5-7 business days for your return to reach the Zoe Life University, LLC Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.
• Customer is responsible for return and repurchase shipping cost unless we made an error on your order.
• Zoe Life University, LLC is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc.

Exchanges & Refunds

• You may exchange an item for the same item in a different size. If the size you want is not available, you can choose another item of equal or lesser value.
• No cash, credit or debit card refunds will be issued unless in the case of fraud.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@zoelifeu.com.

Undeliverable / Refused Packages

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days. Postage to re-send will be deducted from your original refund

Incorrect / Defective Item / Missing Item

In the event that an incorrect/defective/missing item is received, the customer should contact us within 3 days of receiving, so we can help resolve the issue.

• All defective items will be thoroughly inspected and determined by Zoe Life University, LLC.
• We may request photos of the defective item before authorizing a replacement.
• Zoe Life University, LLC is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc).
• Merchandise must be unworn and unwashed. Any returned merchandise with obvious signs of wear will be refused.
• Approved defective/incorrect item(s) will receive a free shipping label to mail the merchandise back to us.
• Approved defective item(s) will be shipped out a replacement.
• In the event the defective/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be applied to store credit and email sent within 7 days.

Please Contact Us with any concerns or questions.